The most common questions, and a real person at the other end of your message. Take your time, we're with you.
Yes, that's completely normal. Every sign-up to Éclore is validated by hand by our team, to keep the garden gentle and safe. You'll receive an email as soon as your access opens, usually before long.
Check that your email address and password are entered correctly (watch out for capital letters and spaces). If your account was just created, it may still be pending validation: you'll receive an email as soon as your access opens.
No worries, it happens to everyone. On the login screen, tap "Forgot password" and follow the link sent by email to choose a new one. Do check your spam folder if the email takes a little while to arrive.
Start by checking your junk or spam folder, where it sometimes likes to hide. Give it a few minutes to arrive too, and make sure the address you entered is the right one. If it's still nowhere to be found, write to us and we'll take care of it.
You begin with a trial period to discover Éclore gently, with no pressure. After that, your subscription is managed from your account settings (or your app store), and you can cancel anytime, no reason needed. A question about your billing? Write to us, we'll help.
First check your internet connection, then fully close the app and reopen it. Make sure you also have the latest Éclore update. If the screen stays blank, restarting your device is often all it takes to make everything bloom again.
Éclore speaks six languages and first follows the one set on your phone. You can change it whenever you like from the settings, in the language selector.
Your data belongs to you and stays confidential. In line with the GDPR, you can ask to delete your account and your data at any time, on a simple request, from the settings or by writing to us.
With great pleasure, your feedback helps Éclore grow. Use the form on this help page and choose "bug" or "suggestion": a real person from our team reads every word with care.
No, and that's not its role. Éclore walks gently beside you day to day around SMOP, but it never makes any diagnosis. For any health question, please talk to a professional.
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